Privacy Policy

Privacy Policy


This Privacy Policy explains how uses any information you give us, how you can instruct us if you wish to limit the use of that information and procedures that we have in place to safeguard your privacy.

The website

The website is operated by Vulcana Gas Appliances, 30 Bridge Road, Haywards Heath, West Sussex, RH16 1TX, United Kingdom. Vulcana Gas will control the information which the user provides on gaining access to the website.

If you have any questions about the collection or use of your information through the site, you should contact Vulcana Gas by emailing

The information we collect and how we use it

To request information from us about our products and services you will need to provide us with your name, your company name, telephone number and e-mail address.

Vulcana Gas may use your information for the following purposes:

  • to provide you with information about updates and changes to this site;
  • to help improve the content of the website and the service we offer our users;
  • to provide users with information regarding updates or additional services available from us;
  • to carry out our own demographic research analysis. For this purpose we may combine your information in aggregated form (i.e. anonymous) with information about other users; and for internal audit purposes.

Vulcana Gas may disclose your information:

  • to protect the rights, property, or personal safety of our personnel, other users and the general public;
  • to third parties for marketing and promotional purposes and research and analysis in an aggregated form only, with information about other users;
  • to enforce the terms and conditions for use and access of the website; and
  • when required to do so by law.

Vulcana Gas will not sell, rent or transfer your information except in an aggregated form to any third party.

IP addresses and cookies

‘Cookies’ are small data files sent by a web server to a web browser in order to enable the server to collect information back from the browser. Vulcana Gas may use ‘cookies’ to gather information about users of the website to recognise a returning user and to customise the home page of the site, according to users’ previous browsing habits at the site.

You can delete cookies from your hard drive at any time. You may also be able to set your browser to disable ‘cookies’. However, you should be aware that, if you disable ‘cookies’, this may limit your ability to enjoy the full functionality of the website.

We may log and use your Internet Protocol address. We may use this information in conjunction with your personally identifiable information in order to improve our profile of you so that we can provide you with a better and more personal service.

Your consent

By using the website, you consent to the collection and use of your personal data i.e. your information in the manner and for the purposes described in this Privacy Policy. For our part, we will abide by the terms of this Policy. If we decide to change this Privacy Policy, you can decide whether or not you wish to continue to provide the same or additional data to us on the revised terms. If so, your original data will be held by us under the Privacy Policy applicable at the time when the data was received by us, unless that data is subsequently refreshed or replaced by you (in which case we shall hold the data on the terms of the Privacy Policy applicable at the time of receipt of the refreshed, repeated or replaced data).

How to contact Vulcana Gas

If you have a query or complaint about this Privacy Policy or website or would like to opt out or remove your information from our database, you can contact us by email, phone or post:

Vulcana Gas Appliances
30 Bridge Road
Haywards Heath
West Sussex
RH16 1TX

Telephone: 01444 415871

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